Da fábrica ao hospital: o que os serviços de saúde podem aprender com a indústria automotiva? Inovação em modelos de contratação de saúde. Para onde estamos indo?

leanthinking

[:isto é]

Por: Laura van der Werf Cuadros

Una mujer lleva media hora sentada en las sillas azules de plástico de la sala de espera. Está contenta, finalmente tiene la cita con el ortopedista por la que lleva esperando varios meses. Esta vez, “había agenda”…[:en]

Por: Diego Rosselli

As every student in a health economics introductory course learns in the first few days, healthcare provision is a very atypical market. Demand for healthcare behaves in all sorts of particular ways. To quote the Economics Nobel prize winner Kenneth Arrow in his 1963 seminal paper: “The most obvious distinguishing characteristics of an individual’s demand for medical services is that it is not steady in origin as, for example, for food or clothing, but irregular and unpredictable.” (1)[:]